Disclaimer The information presented in any of the Demand Our Access podcast episodes, on the Demand Our Access website, or otherwise shared in conjunction with or through association with the Demand Our Access project is expressly not individual legal advice. Applying the law depends on the circumstances and events that comprise every situation. Since legal…… Continue reading Service Animals Under Titles II and III of the ADA
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Filing A Complaint Over Trouble Paying Medical Bills
Background Information I am a patient of the Legacy Health system. A couple of months ago, I was emailed about a bill I needed to pay. I opened the MyChart iOS app and signed in to the service. As soon as I went to pay my bill, there was an accessibility issue. The screen where…… Continue reading Filing A Complaint Over Trouble Paying Medical Bills
Honolulu Paratransit Settlement
The Department of Justice announced a settlement with the City and County of Honolulu, HI around paratransit. Within three years, 95% of calls will be answered within three minutes and 99% of calls will be answered within five minutes.
How to File a Complaint Under the Air Carrier Access Act
n this episode, we are filing our first complaint. Join by Desiree Sturdevant, we file a complaint with the Department of Transportation under the Air Carrier Access Act against Alaska Airlines. This episode was recorded in two sessions. So, the audio levels are not quite the same.
An Accessible Resume
Everyone knows a resume is a critical part of finding a job. If you, like me, have a visual disability preventing you from reading print, you also know understanding how to format a resume can be difficult. Recently, I have been wanting to update my resume. As always the idea of doing so was becoming…… Continue reading An Accessible Resume
Filing a Complaint Under the Air Carrier Access Act
Introduction Filing a complaint with the Department of Transportation (DOT) under the Air Carrier Access Act (ACA) is not as hard as you may think. Filing a complaint with DOT when an airline discriminates against you as a person with a disability has the potential, over time, to make air travel more accessible to and…… Continue reading Filing a Complaint Under the Air Carrier Access Act
About the Air Carrier Access Act
About Me This will be the last time I begin an episode with information about me. I’m sharing this information at the beginning of the first three episodes so you can learn a little about me and my qualifications to present on matters of disability law. Basic Bio I was born blind. I am a…… Continue reading About the Air Carrier Access Act
Title II Basics
Introduction This post contains information and resources related to the basic components of what it means to comply with Title II of the Americans with Disabilities Act (Title II), which primarily applies to state and local governments. If you have an issue with your state and/or local government, you will probably find a good start…… Continue reading Title II Basics
Demoing the Code of Federal Regulations with JAWS
In this demonstration, I briefly show what it is like to access the Code of Federal Regulations with version 2023 of the JAWS for Windows screen reader. The code of Federal Regulations is where federal agencies publish what it means to comply with laws when Congress has delegated its authority to make rules to federal…… Continue reading Demoing the Code of Federal Regulations with JAWS
Significance is Information
Between my job and the websites I manage I write tons of content. One of the consistent challenges I face as a writer is how to convey the significance I attach to a word or words to all of my potential readers. People unaware of how screen readers actually read content by default usually have…… Continue reading Significance is Information